At phwin5, your personal data is handled with the same care we put into every game on our platform. This Privacy Policy explains what information we collect, why we collect it, and how we keep it safe — in plain terms you can actually understand.
phwin5 ("phwin5," "we," "us," or "our") is committed to protecting the privacy and personal data of every player who uses the phwin5 online gaming platform, website, and related services (collectively, the "Platform"). This Privacy Policy ("Policy") describes how phwin5 collects, uses, stores, shares, and protects personal information in accordance with Republic Act No. 10173, otherwise known as the Data Privacy Act of 2012 (DPA), its Implementing Rules and Regulations, and the issuances of the National Privacy Commission (NPC) of the Philippines.
By registering an account on phwin5 or continuing to use the Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, please discontinue use of the Platform and contact our support team to close your account.
This Policy should be read together with the phwin5 Terms and Conditions, which govern your overall use of the Platform.
phwin5 collects the following categories of personal data from players and visitors to the Platform:
| Category | Examples | Required? |
|---|---|---|
| Identity Data | Full name, date of birth, gender, government-issued ID number | Yes — KYC |
| Contact Data | Email address, mobile number, residential address | Yes — Account |
| Financial Data | GCash number, Maya account, bank account details, transaction history | Yes — Payments |
| Technical Data | IP address, device type, browser type, operating system, session tokens | Automatic |
| Usage Data | Games played, bet amounts, session duration, login timestamps | Automatic |
| Communications Data | Live chat transcripts, support ticket content, email correspondence | When used |
| Verification Data | Copies of government-issued IDs, selfie photos for liveness checks | Yes — KYC |
phwin5 does not collect sensitive personal information beyond what is strictly necessary for identity verification and regulatory compliance. We do not collect information about your religious beliefs, political affiliations, or health status unless directly relevant to a responsible gaming assessment you have voluntarily initiated.
phwin5 collects personal data through the following means:
phwin5 processes your personal data for the following purposes:
phwin5 processes your personal data on the following legal bases under the Data Privacy Act of 2012:
6.1 phwin5 does not sell, rent, or trade your personal data to third parties for their own marketing purposes.
6.2 phwin5 may share your personal data with the following categories of recipients, strictly on a need-to-know basis:
6.3 All third-party service providers engaged by phwin5 are contractually required to process personal data only in accordance with phwin5's instructions and applicable Philippine data protection law.
7.1 phwin5 uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files stored on your device that help us recognise you, remember your preferences, and analyse how the Platform is used.
7.2 phwin5 uses the following types of cookies:
7.3 You may manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform.
8.1 phwin5 retains your personal data for as long as your account remains active and for a period thereafter as required by applicable Philippine law and regulatory obligations.
8.2 In particular:
8.3 Upon expiry of the applicable retention period, personal data will be securely deleted or anonymised in accordance with phwin5's data disposal procedures.
9.1 phwin5 implements appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:
9.2 In the event of a personal data breach that is likely to result in harm to affected individuals, phwin5 will notify the National Privacy Commission and affected players in accordance with the requirements of the Data Privacy Act of 2012 and NPC Circular 16-03.
10.1 Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by phwin5:
10.2 To exercise any of the above rights, please contact the phwin5 Data Protection Officer using the contact details in Section 14 of this Policy. phwin5 will respond to all data subject requests within fifteen (15) business days of receipt, in accordance with NPC guidelines.
11.1 The phwin5 Platform is strictly intended for persons aged 21 years and above. phwin5 does not knowingly collect personal data from individuals under the age of 21.
11.2 If phwin5 becomes aware that personal data has been collected from a person under the age of 21, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on the phwin5 Platform, please contact our support team immediately.
13.1 phwin5 reserves the right to update this Privacy Policy at any time. Material changes will be communicated to registered players via email or in-platform notification prior to taking effect.
13.2 The date at the top of this Policy indicates when it was last revised. Your continued use of the phwin5 Platform following any update constitutes your acceptance of the revised Policy.
14.1 If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data, please contact the phwin5 Data Protection Officer:
14.2 You also have the right to lodge a complaint directly with the National Privacy Commission of the Philippines if you believe your data privacy rights have not been adequately addressed by phwin5.
Six key commitments phwin5 makes to every Filipino player regarding their personal data.
All data transmitted between your device and phwin5 is protected by TLS/SSL encryption. Sensitive data at rest — including financial and identity records — is encrypted using industry-standard protocols.
phwin5 processes all personal data in full compliance with the Philippine Data Privacy Act of 2012 (RA 10173) and the guidelines of the National Privacy Commission. Your rights as a data subject are fully respected.
phwin5 does not sell, rent, or trade your personal information to third parties for marketing purposes. Data is shared only with trusted service providers under strict contractual obligations.
Filipino players have the right to access, correct, delete, and port their personal data. Submit a request to our Data Protection Officer and we will respond within 15 business days as required by the NPC.
phwin5 keeps your data only as long as legally required — typically 5 years for financial records under AML rules. After that, data is securely deleted or anonymised following our disposal procedures.
In the unlikely event of a data breach, phwin5 will notify the National Privacy Commission and affected players promptly in accordance with NPC Circular 16-03 and the Data Privacy Act of 2012.
Your data is safe with us. Join thousands of Filipino players who trust phwin5 for secure, fair, and exciting online gaming — with instant GCash payouts and 24/7 support. Must be 21 years or older.
21+ only · Gambling is addictive. Know when to stop.